Thanks for visiting Tack Track! We are committed to protecting your privacy and the information below outlines the information we collect from you, how we use, disclose and store this information, and your rights in relation to this.

By providing us with your Personal Information in one of the ways described below or by using our Website (located at www.tacktrack.com.au) (Website), or interacting with us in one of the ways set out below, you consent to us collecting, storing, using and disclosing your Personal Information in accordance with the terms of this Policy.

Our Terms of Use are available on our Website at https://tacktrack.com.au/terms-conditions/.  Throughout this Privacy Policy the word “Service” has the same meaning as “Equipment Registration Services” as defined in the Website Terms and Conditions.

We reserve the right to change this Privacy Policy from time to time by publishing the revised Privacy Policy on our Website.  We encourage you to check this page for the most recent version of the Policy.

1. Who is Tack Track?

1.1 Any references to “we”, “us”, “our”, “the Company” or “Tack Track” are references to 10 Rose Pty Ltd ACN 663 866 984 and its related entities as applicable.

2. What information do we collect?

2.1 Personal Information
Personal Information (or Personal Data) is information or an opinion that identifies you, or from which you can be reasonably identified, or as otherwise defined by applicable legislation. Tack Track collects and stores Personal Information which may include:

  • your name;
  • your email address;
  • your mobile number;
  • your address, including shipping address;
  • your log-in details and password;
  • your browsing history;
  • your payment details such as credit card information;
  • details of your tack equipment including images you share with us;
  • any information you voluntarily share with us when you interact with us via phone, email, social media or other forms of communication;
  • any other information provided voluntarily by you as part of your membership or subscription;
  • your response to surveys, competitions and promotions;
  • your marketing preferences such as whether you’d like to receive communications from us; and/or
  • information automatically collected when you visit our Website, for example what type of device and browser you are using, as well as your location.

2.2 In order to verify your ownership of the horse-riding and equestrian equipment which you upload to the Website or access the Service in respect of, our identify verification service provider may collect information from you in order to verify your identity, including your drivers’ licence number, passport number and/or date of birth. This information is not collected or stored by Tack Track and will be managed by the third party in accordance with its own privacy policy. We encourage you to review the third party privacy policy before disclosing any personal information. We take no responsibility for any personal information disclosed to third parties.

2.3 Children

We are committed to protecting the privacy of children. The Website and the Service are not directed at children aged under 16. Tack Track will therefore not intentionally collect information about any user under the age of 16. If a child under the age of 16 wishes to use the Website or Service, consent must be given by a parent or legal guardian, and this must be under the supervision of a parent or legal guardian.

If you become aware that information from a child under the age of 16 has been disclosed to us without consent of a parent or legal guardian, please contact us using the details at the bottom of this Policy so that we can delete that information.

3. Cookies

3.1 Like many websites, we use cookies to personalise and streamline your browsing experience with us. This is because we want to provide you with the best and easiest experience possible when you’re using our site.

The types of Cookies we use include:

  • Performance cookies: We require certain types of cookies in order for our Website to operate, for example cookies that allow you to log into secure areas of our website that require a membership;
  • Analytical cookies: We like to know how many members are on our site at any time, as well as where they are visiting from and which pages they visit. This allows us to create content that best suits your needs.
  • Targeting cookies: These cookies allow us to see your user journey, so we can make this simple and easy for you. This allows us to customise your experience and our marketing activities, so they are relevant for you.
  • Third party cookies: This refers to third party cookies from companies such as Facebook and Google, which allow us to bring you offers and content that might be of interest to you through those sites.

3.2 You have the choice to customise your use of cookies through your browser, for example Firefox, Google Chrome or Internet Explorer. You can set your cookies as either prompted or refused. Please note that if you deactivate your cookies, you may have difficulty using the Website or the Service correctly.

You can find out more information about Cookies on these third party websites:

4. How do we collect your information?

4.1 Most of our data in relation to you comes from collecting it directly from you. Personal Information is collected from you when you:

  • sign up or subscribe to Tack Track;
  • become a member of, or undertake a trial of, the Website or the Service;
  • otherwise engage with the Service;
  • visit our Website;
  • create an account with us;
  • sign up to receive our tips, offers and marketing emails;
  • make a purchase, including membership, or any other goods or services on our Website;
  • contact us via phone, email, letter, social media or any other forum;
  • enter a competition or promotion; and
  • respond to a survey.

5. Why do we collect your information?

5.1 We want to give you the best experience possible when interacting with us and using the Service. We collect information primarily to allow you to use our Website as well as to enjoy the benefits of the Tack Track Service that accompany your subscription, membership, or trial with us.

5.2 We collect your information for the following purposes:

  • to allow you to access the Service;
  • to allow you to become a member and to facilitate your membership or a trial of our Service;
  • to properly identify, verify and communicate ownership of equipment that is registered on the Website;
  • to provide you with goods or services you have purchased and to allow you to advertise goods for sale;
  • to tailor our Services to you;
  • to be able to contact you in the case of any queries;
  • to contact you to participate in competitions, promotions or surveys;
  • to inform our marketing and business strategy;
  • to promote our business;
  • to personalise and customise your experience on our; and
  • for fraud prevention purposes.

5.3 We may use your Personal Information to send you marketing messages where you have consented to receive such communications or would reasonably expect to receive such communications, and you have not requested to cease receiving such communications. You can unsubscribe from these marketing messages at any time by clicking the ‘unsubscribe’ link in our marketing emails or by emailing us at info@tacktrack.com.au. Please note that it may take a few days for our systems to update and you may receive marketing messages while they update.

5.4 What happens if we are unable to collect your Personal Information?

If we are unable to collect your Personal Information, we may not be able to fulfil our obligations to you including providing the Service. We may not be able to provide you with goods and services, or answer enquiries about your membership or the goods and services we provide. Your experience when interacting with us may be delayed or not as efficient as we would like. We also will be unable to keep you informed of the latest updates, promotions, rewards, competitions and marketing messages.

5.5 We will provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable. Generally, it is not practicable or lawful for us to deal with individuals anonymously or pseudonymously.

6. Disclosure and Sharing of your data

6.1 We will not sell Personal Information we collect about you to any third parties. However, we may share some of your data with our third-party partners for commercial purposes to run our business and to fulfill any of the purposes listed above, for example, fraud prevention providers, website and data hosting and logistics and freight providers.

When we share your data, our partners are bound by applicable privacy laws and regulations and we take reasonable steps to ensure that they only use your data for the purposes agreed with us.

6.2 Your Personal Information may be shared with the following partners (who may, at times, be located outside Australia):

  • our employees, contractors or service providers where necessary to provide goods and services to you;
  • our business advisors including accountants, lawyers and other business professionals where reasonably required for them to fulfil their obligations to us or to advise us;
  • our business partners who collaborate with us to provide goods and services, as well as marketing messages; and
  • if required by law to any person or body authorised by such law.

6.3 Your Personal Information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your Personal Information will be disclosed and transferred to the new owner/controller for that purpose.

6.4 We are not liable for any loss, damage or claim arising out of a third party’s use of your Personal Information where we were authorised by you or by law to provide that third party with your Personal Information.

7. Do we disclose your information overseas?

7.1 Tack Track is based in Australia. As a result, the majority of our service providers are also based in Australia. However, we may, from time to time, disclose your information to our third party services providers that may store data overseas.

7.2 Examples of when your Personal Information may be shared overseas include:

  • for storage purposes. Our main data storage systems are based in Australia; however, we may from time to time also store data in servers based in the United States of America and throughout Europe
  • in order for our third-party service providers who assist us with our business to undertake required work. For example, our third party payment processing service provider operates out of San Francisco in the United States of America.

7.3 We only ever disclose your Personal Information outside the jurisdiction where it was collected where we are permitted to do so under applicable laws. This means we have taken necessary steps to keep your information safe, and to protect it against misuse, interference, or loss, and from unauthorised access, modification, or disclosure.

8. Storage and Protection of your data

8.1 We take every effort to store your Personal Information safely and protect it against misuse, interference or loss, and from unauthorised access, modification and disclosure. We may hold your Personal Information either in electronic or hard copy form.

8.2 When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. We take every effort to keep your information safe in accordance with relevant government regulation and requirements. Our servers, computer systems and internet hosting are protected through security systems including physical locks, firewalls, security systems, regular back-ups of retained data, and are encrypted with passwords both in rest and in transit.

8.3 When we store information in hard-copy we store that information in a location which is locked and to which access is restricted to only authorised personnel that need to access the information for a legitimate purpose.

8.4 While we take all reasonable precautions to protect your Personal Information, we exclude all liability for the consequences of any unauthorised access, use or disclosure of Personal Information to the maximum extent permitted by law.

9. Retention and Deletion of Data

9.1 We retain your Personal Information for as long as is needed for us to fulfil our obligations to you, for example to provide goods or services, or to provide marketing messages while you are subscribed. We may also need to store your Personal Information to comply with any tax or legislative requirements. When we no longer need to store your data for these reasons, we will either delete it to the extent technically practical, or anonymise it.

9.2 When you unsubscribe from our marketing communications, we will no longer contact you with marketing messages. However, this will not remove your Personal Information from our systems. If you would like for us to completely remove your Personal Information, you can email info@tacktrack.com.au at any time.

10. Your access to your Personal Information

10.1 You have the right to access your Personal Information stored by us at any time. Please email info@tacktrack.com.au to make this request. Please note that it may take us a few days to respond to your request.

10.2 You have the right to be informed about how your Personal Information is being used and we will seek to advise you when our Privacy Policy changes. You may also contact us at any time to ask questions about your Personal Information, or to update your details at info@tacktrack.com.au.

10.3 We take reasonable steps to ensure that the Personal Information we collect, use and disclose is accurate, complete and up-to-date. However, because the accuracy of the information we store is dependent on the information you provide, we encourage you to regularly review and update your Personal Information. If your Personal Information requires updating, or there are any errors in your Personal Information:

  • where possible, update your Personal Information via the Website; or
  • email info@tacktrack.com.au to make a request for your Personal Information to be updated.

11. Privacy Complaints

11.1 If you believe we have breached your privacy rights at any time, please send us an email at info@tacktrack.com.au so we can investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about what was said or done.

11.2 If you have complained about something that is not covered in the relevant privacy laws, we will explain why we are unable to take further action. Please allow 7 days for us to investigate and respond to any privacy complaints.

If you have any other questions, please feel free to contact us at: Email: info@tacktrack.com.au

Mail: The Privacy Officer
Tack Track PO Box 34, Tyabb Victoria AUSTRALIA 3913

This policy was last updated in May 2023.