Registration / Membership
What do I do if I sell any of my registered saddlery?
You can transfer ownership in My Account.
Once the transfer has been accepted by the purchaser the item will no longer be visible in your Tack Track® account & will appear in the new owner’s Tack Track® account.
What do I do if my registered saddlery is stolen?
Mark your registered tack as stolen in your account.
Then please contact the police to report stolen tack on 131 444 (Australia non-emergency) 105 (New Zealand non-emergency)
or file a police report online in your local state:
Please give the police the unique tracking number of the equipment so they can link it with your police report.
VIC https://onlinereporting.police.vic.gov.au/s/olr-theft-pre-qual?language=en_US
NSW https://portal.police.nsw.gov.au/s/lost-property-definition?reportType=CP_Lost_Property
QLD https://forms.police.qld.gov.au/launch/StolenProperty
NT https://pfes.nt.gov.au/reportonline
WA https://www.police.wa.gov.au/Police-Direct/Report-Stolen-or-Damaged-Property
What happens to my unique tracking number if I let my account lapse or cancel my account?
Your unique tracking numbers will be frozen if your membership account has lapsed or is cancelled.
The numbers will not be recycled & used again. If you reactivate your account your unique tracking numbers will be valid again.
While your account is inactive you will not be able to mark them as stolen in the unfortunate event of a theft and members will not be able to search your unique tracking number if they come across your stolen gear & could potentially alert the police.
When reactivated, the account will need to be reactivated using the same details (name, address, email, phone) as previously listed on your account.
General
How do I mark my saddlery with the unique tracking number?
Click here to view our guides to marking tack.
Tools for marking equipment can be purchased directly from Tack Track® or you may already have the tools needed. Click here to view our shop.
Where is the best place to mark the unique tracking number on my saddlery?
The best place to mark the unique tracking number on the equipment is somewhere not visible when using the equipment on your horse, whilst also an area with the least amount of wear & tear. Some good examples are; gullet on a saddle, under the flap near rear above stirrup leathers on an english saddle or under the back housing on a western saddle.
What do I do if I purchase second hand saddlery with a unique tracking number already marked?
Firstly, check the unique tracking number in the Tack Search to ensure it is safe for purchase.
The seller will submit a transfer in their Tack Track® account, you can accept the transfer then the item will appear in your Tack Track® account.
What do I do if the unique tracking number I’m searching for is marked “stolen”?
Don’t purchase gear marked as “stolen”.
Please contact the police (131 444 – Australian non-emergency & 105 New Zealand non-emergency), they will be able to gather the information needed to help track the stolen equipment & hopefully return it to the legal owner.